Insurance quality audits can yield insights on everything from financial outcomes and claims health, to performance trends across teams and offices. But often, using QA data to drive continuous improvement is easier said than done. That’s because—even when the tools...
Join Athenium Analytics and QA leaders from three insurance carriers for an interactive panel on how insurers can drive quality as they grow. The discussion is hosted by Christina Guzman (QA account manager) and Mike Bennett (VP, sales). Christina and Mike moderate...
Claims and underwriting quality are essential to the overall health and performance of every insurance carrier. As insurers continue to adopt new automation and data analytics tools, audit teams must also evolve in order to ensure quality in an increasingly fast-paced...
Effective quality assurance (QA) programs help insurance carriers drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult for insurers to isolate, measure and improve key issues throughout the...
The ultimate guide to leading change & process improvement Carrier success is measured on financial outcomes—namely growth and profitability. Because of this, insurance audit & compliance teams play a critical role in guiding (and shaping) the success of the...
What will it take to build a best-in-class quality program? The following are seven secrets, as observed over decades working with Athenium Analytics insurance clients, that are key to any successful claims or underwriting audit program. This whitepaper will help you...
