Written in collaboration with Aon Inpoint The shift to remote work is putting extra pressure on insurance claims teams as they try to handle increased volume while also managing claims quality and expenses. But new technology is allowing teams to shift from...
Improve your bottom line with a modern insurance QA program You know claims and underwriting quality are important, but aren’t sure where to start. Whether your carrier has an existing quality program, or will be starting from scratch – you need help building a modern...
As the 2020s begin, the insurance industry is facing a huge shift in dynamics. This decade will see changes to the workforce, technology and operations from the top down – and now is the time to ensure your organization stays healthy and profitable as the future...
Combat leakage & streamline audits with QA automation As more insurance carriers introduce automation to streamline their claims lifecycles, many teams are still using manual tools to complete their QA and compliance audits. Manual claim audits include...
Learn how to measure & mitigate underwriting leakage As insurance carriers focus their quality assurance resources on claims reviews, there may be fundamental underwriting issues that erode profitability but continue to go unnoticed by QA teams. Unfortunately,...
Does your carrier need a claims leakage study? This whitepaper from Athenium Analytics was written in partnership with Ernst & Young. The goal is to help insurance executives understand what claims leakage is, how leakage can negatively affect financial...
