Do you have tools to objectively evaluate your outside vendors? It’s common for insurers and risk managers to outsource part of the claims process to outside vendors and contractors. Because of that, carriers should have clear processes in place to evaluate the...
How does your QA process compare to industry leaders? We interviewed 36 insurance carriers from across the country to learn more about the current state of insurance QA. The result is a 14-page whitepaper with in-depth insights into the how insurers of different sizes...
Is your quality assurance software a daily grind? As insurance carriers adopt touchless claims and artificial intelligence to increase claims efficiency and improve customer satisfaction, it can be difficult for quality assurance teams to keep pace while relying on...
25 questions to evaluate your current quality assurance process Athenium Analytics has been helping insurance carriers improve their quality assurance processes for almost two decades with teamthink QA software. During that time, we’ve learned that most insurers,...
Is the Quality Assurance program at your company perceived as negative? If so, you are not alone. This is a common theme among many such programs at top insurance carriers. Front-line contributors imagine that their every action is being monitored, and audit feedback...
Meet Athenium Analytics in Nashville at Insurance Innovators USA Athenium Analytics will join 700+ attendees in Nashville this April to hear from over 100 innovative speakers, industry experts and change makers at Insurance Innovators USA, April 17 & 18. Visit us...
