Discover What’s Ahead: IQA Conference Agenda Preview
Day 1: QA Program Management & Strategies to Drive Success
Panel: QA management: balancing a QA program that is both targeted & scalable
Anna Olshanskaya, Head of Corporate Underwriting Quality Assurance – Everest
Julie Markert, QA Expert – Athenium /AccuServe
Josh Watkinson, VP Product – Athenium
Panel: Optimizing the QA program: program performance strategies
Doug Reiners, Lead Quality Insurance Analyst – AmFam
Carrie Higgins, Underwriting Governance Leader – Ascot
Danielle Morris, Customer Success Manager – Athenium
Presentation: The QA bridge between TPAs & carrier QA programs
Julie Markert, QA Expert – Athenium /AccuServe
Presentation: Building a virtual culture and giving feedback to a virtual workforce
Justin Gress, COO – Vantage Risk
Panel: Leading Impactful QA Programs
Tiffany Alvey, SVP, Head of Home Office Claims – Pure
Lisa Zurbuch, SVP, Head of North America Corporate Underwriting – Chubb
Kim Defonso, Sr. Customer Success Manager – Athenium
Regulatory & Compliance Panel: How proactive QA programs drive compliance preparedness
Mattia Scharfstein, Vice President, Product Development P&C – Sompo
William Mulvihill, VP Underwriting Compliance – Core Specialty
Christina Guzman, Sr. Director Customer Success – Athenium
Day 2: Embracing AI & the Future of QA
Presentation: Leading with AI - How a technology-first approach can transform the Claims process
Grace Hanson, Co-Founder & CEO – Elysian
Panel: AI In Action - how carriers leverage AI today
Anna Olshanskaya, Head of Corporate Underwriting Quality Assurance – Everest
Doug Reiners, Lead Quality Insurance Analyst – AmFam
Josh Watkinson, VP Product – Athenium
Presentation: AI readiness & setting your organization up for continuous improvement & growth
Ashley Deveny, General Manager, Insurance Solutions – Athenium
Workshop: Assessing readiness for QA organization & developing an AI action plan
Christina Guzman, Sr. Director Customer Success – Athenium
Kim Defonso, Sr. Customer Success Manager – Athenium
Danielle Morris, Customer Success Manager – Athenium
Terri Boyd, Customer Success Manager – Athenium
Fireside Chat: Predictive file selection & scoring: focusing on impactful files
Dr. Evan Brand, Sr. Director of Engineering – Athenium
Josh Watkinson, VP Product – Athenium
Julie Markert, QA Expert – Accuserve/Athenium
Panel/Presentation: The AI roadmap & path forward
Josh Watkinson, VP Product – Athenium
Dr. Evan Brand, Sr. Director of Engineering – Athenium
Ashley Deveny, General Manager, Insurance Solutions – Athenium
Panel: Bold predictions for QA
Grace Hanson, Co-Founder & CEO – Elysian
John Wang, Industry Expert & Advisor
Christina Guzman, Sr. Director Customer Success – Athenium
Call for Speakers!
Speaking at IQA is an opportunity to showcase your successes, connect with peers and source new best practices and ways for your team to scale and succeed. Everyone is welcome to apply. We are looking for original content from thought leaders across quality assurance, quality control and process improvements, from claims, underwriting and operations organizations.
As a Claims QA professional, every session within the IQA conference was relevant to my focus. For me, this sets it apart from other conferences in terms of value. I appreciated the round tables, breakout sessions, and networking opportunities; and I certainly look forward to attending again.
The IQA Conference is a great way to meet and hear from professionals that work with all different types of Quality Assurance and Improvement within the insurance industry. I was able to network and get a peek into the workings of small and large, new and mature organizations. The conference has given me and my company new ideas and concepts to bring back and apply to my daily work.
Need help justifying your registration for IQA?
Click to download and review the Justification Letter that you can complete and provide to your management team