teamthink

Insurance audit software

Reduce leakage costs and optimize insurance claims and underwriting with powerful, customizable quality assurance audit software.

Quality assurance drives quality results.

CRITICAL QUALITY ASSESSMENT

Easily track team and individual performance against organizational goals

ACTIONABLE INTELLIGENCE

Identify critical quality issues, and determine areas requiring immediate attention

QUANTIFIABLE FEEDBACK

Provide consistent, quantifiable feedback to drive continuous improvement

CUSTOMIZABLE AND CONFIGUREABLE

Customize flexible measurement, analysis, and reporting functions to fit your needs

In our company, a lot of people often work on a single file, which made it hard to fairly evaluate their individual performance. With teamthink, we have a clear understanding of each person’s work, while still seeing the quality of the whole file. This has been a big step forward in helping us meet our goals.

Quality Director

Fortune 100 Insurance Company

As a result of properly leveraging the teamthink system, we have experienced an 8 point increase in claim handling quality, which has translated to measurable improvements in claim department financial results.

VP of Claims

Major P&C Insurance Carrier

We see the future of our dashboard usage leading to the empowerment of our management staff, to develop their people and to provide real time file review information. Providing simple access to this information is vital to the success of training and developing our underwriting staff in a timely manner.

Tony Vicari

Quality Assurance Analyst

Trust the Performance Improvement Experts

As insurance carriers grow, their quality assurance systems are often unable to keep pace. Highly skilled auditors and managers may spend endless time analyzing and reporting, which leaves them little time for other responsibilities.

When existing QA tools are outdated or inefficient, they cannot provide the data or insights needed to make a significant impact on your organization’s performance. teamthink can help your team identify, measure and mitigate leakage to improve financial performance. Discover why teamthink is the most popular insurance audit automation tool in the world.

HASSLE FREE IMPLEMENTATION

Implemented in a fraction of the time needed by internal resources, with no, or minimal, involvement with your organization’s IT department

STAFFED BY INSURANCE EXPERTS

Dedicated, knowledgeable account and technical support with 10+ years experience serving the biggest names in insurance

NO MORE SPREADSHEET AUDITS

Enhance your existing claims performance review process with a single solution for all lines of business for claims and underwriting

IMPROVEMENT DRIVEN WORKFLOW

Significantly reduce leakage and improve financial outcomes while leveraging claims audits for systematic quality improvement

A fully customizable, web-based solution.

teamthink is a powerful SaaS insurance audit suite for claims and underwriting reviews. It replaces spreadsheets, databases and legacy audit systems forever.

The teamthink QA software helps quality assurance teams manage audit reviews with greater speed, volume and accuracy. Its comprehensive measurement, analysis and reporting tools deliver actionable information that benefits QA, business managers and company-wide performance.

SECURE AND BACKED UP DATABASES

Scalable and secure, for the largest, most complex data requirements

AGGREGATE AND DRILLDOWN

Data aggregation from all offices with segmentation, drilldown, and root cause analysis

Robust Reporting

Real-time, on-demand, or scheduled reporting with consistent, calibrated field and central file reviews

Fully-integrated expansion modules

Our core system represents the powerful base upon which the teamthink process improvement software is based.

In addition to these core components, users can add expansion modules to enhance and customize teamthink to their needs:

System Integration

A suite of features that supports system integrations requiring WebServices, including our Guidewire Accelerator for ClaimsCenter or Policy Center.

Data Integration

Continuous, efficient import of your data.

Development Planning

All-in-one system for performance analysis, detailed action planning and progress tracking.

File Selection and Assignment

Performative selection, including advanced filtering and custom stratification, and assignment of random files.

Question-Level Responsibility

Question-by-question insights on how each user or group affects overall file performance.

File Dashboard Results

Shows the quality scores, leakage, comments, file reports and a top issues pie chart with the ability to drill down through your claims and underwriting organization hierarchy to view results.

Custom Dashboards

Show unique claims and/or underwriting measures and customize data and reporting to meet your specific business requirements.

Snapshot

Annual copies of your current operating environment, including reviews, reports, questionnaires and data.

We're here to help!

Learn how we can improve your business processes by speaking to one of our experts.

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